Security operations for critical infrastructure

Keep operations running.
Keep threats out.

OutcomeWon runs security operations for critical infrastructure and industrial environments: monitoring your control networks, detecting and responding to threats, controlling remote access, and keeping your compliance evidence in order. Every engagement comes with measurable outcomes, reported monthly.

The challenge

Operational technology keeps the lights on. It's rarely defended like it is.

Distributed, remote and often lightly staffed, industrial sites run on controllers, SCADA and field devices built for uptime, not security, while regulatory obligations keep growing.

Sectors we serve

  • Power generation & renewables
  • Transmission & distribution
  • Water & wastewater
  • Oil & gas
  • Manufacturing
  • Industrial operations
Challenge 01

Limited visibility

Flat or lightly segmented OT networks with little insight into what's talking to what, and no one watching after hours.

The risk: An intruder can sit in the control network for weeks before anyone notices.

How we solve itPassive OT network monitoring →
Challenge 02

Uncontrolled remote access

OEMs, integrators and maintenance contractors all need in. Shared credentials and always-on VPNs become the easiest way to attack the site.

The risk: One stolen vendor password can open a path straight to the control system.

How we solve itBrokered, recorded vendor access →
Challenge 03

Compliance burden

Evidence collection, access reviews and patch cycles eat time from small teams, and gaps show up at audit time.

The risk: Audit findings, possible penalties and weeks of scramble before every audit.

How we solve itEvidence built into daily operations →
By the numbers

The threat to operations is measurable

Independent industry data on where industrial environments are exposed.

3,300
industrial organizations hit by ransomware in 2025, from 119 active ransomware groups, up from 80 the year before.
Dragos, 2026 OT Year in Review
46%
of Dragos field assessments found adequate OT network monitoring deployed. The majority did not.
Dragos, 2026 OT Year in Review
73%
of Dragos incident response cases involved compromised VPN or jump host credentials, the remote access path itself.
Dragos, 2026 OT Year in Review
70%+
of U.S. water systems inspected by EPA did not fully comply with basic security requirements, such as no default passwords.
EPA enforcement alert, May 2024
Why OutcomeWon

Measured by outcomes, not alert counts

Most security services report activity: alerts forwarded, tickets closed. We agree measurable outcomes with you at kickoff and report against them every month. This is what that looks like.

Outcome reportMonth 3 · Example utility, 6 sites
Illustrative
  1. Every OT asset inventoried and baselinedMet
    412 of 412 assets
  2. All vendor remote access brokered and recordedMet
    37 sessions · 0 outside the broker
  3. Critical advisories assessed within 5 business daysMet
    9 of 9 advisories
  4. Security events triaged within the agreed timeMet
    98.6% · target 95%
  5. CIP-007 / CIP-010 evidence package currentIn progress
    11 of 12 items · 1 baseline awaiting a change window
Outcomes agreed at kickoff · reported monthly · 4 of 5 met

Rules we work by

Written by people who've run control systems and been through NERC CIP audits.

  • We never actively scan an in-service controller or protection relay outside an approved window.
  • Nothing changes on the control system without your operators' approval and your change control.
  • Safety and availability come first. That is the reverse of IT's priorities, and we work that way.
  • Every action we take leaves a record an auditor can follow.
  • If a vendor has no patch, we put compensating controls in place instead of waiting.
Typical managed securityOutcomeWon
What you get each monthAlert and ticket countsA report against the outcomes you agreed
How success is measuredAlerts forwarded, tickets closedOutcomes met, reported monthly
Who does the workIT SOC analysts learning OTEngineers with control system and audit experience
ComplianceA separate project before each auditEvidence produced continuously as the work runs

Delivered in partnership with AssuranceData, Inc. (ADi), an OT and critical infrastructure security firm.

What the field data shows

The gaps are consistent, and fixable

Findings from Dragos field engagements, published in its 2026 Year in Review. Each bar has its own base: assessments, exercises or tests.

Share of engagements where the gap was found
Tabletop exercises revealing degraded detection88%
Assessments finding poor IT/OT segmentation81%
Pen tests that abused built-in tools without an alert56%
Assessments lacking adequate OT network monitoring54%
Source: Dragos, 2026 OT Cybersecurity Year in Review. "Lacking monitoring" is the inverse of the 46% that had it.
Average days an attacker had inside the OT environment
Industry-wide average, OT ransomware dwell time42 days
With OT-specific monitoring and response in place5 days

Each square is one day. Navy: detected and contained by day 5 with OT monitoring. Red: the rest of the 42-day industry average. Every day earlier limits what an attacker can learn, change or lock up.

Source: Dragos, 2026 Year in Review press release. The 5-day figure is Dragos-reported for organizations using its OT monitoring.
Services

One operations partner for IT and OT security

Each service below is run day to day by our team as a managed service, scoped to your sites, your assets and the regulations you answer to. You can start with the gap that worries you most, such as vendor remote access ahead of an audit, or combine them into one program. The services are built to work together: the network sensor feeds the asset inventory, the inventory drives vulnerability tracking, and every alert, session and patch decision lands in the same evidence trail. Where you already have tools or teams in place, we work alongside them rather than replacing them.

OT Network Monitoring

Passive visibility into control-network traffic, asset inventory and baseline deviations, without disrupting operations.

No more guessing what's on the network or who's talking to it.

Endpoint Detection & Response

Protection and response on HMIs, historians, engineering workstations and servers, tuned for OT environments.

No more critical hosts left unwatched just because they're OT.

SIEM & Log Management

Centralized collection, correlation and retention of security events across sites, with alerting that means something.

No more logs that sit unread until after an incident.

Secure Remote Access

Brokered, approved, time-bound and recorded sessions for staff and vendors.

No more shared accounts or standing tunnels.

Vulnerability & Patch Management

Tracking of vendor advisories against your installed base, with assessed, documented and scheduled mitigation.

No more advisory spreadsheets nobody has time to triage.

Incident Response & Recovery

Defined playbooks, escalation and hands-on response when something happens, plus backup and recovery readiness.

No more working out who to call in the middle of an incident.

Reference architecture

Where we sit in your environment

A typical industrial network, drawn as the layered Purdue model engineers use: physical equipment at the bottom, business IT at the top. Our components are in red. They watch the control network without touching the process.

Hover or tap a number to trace it.

Scroll sideways to see the full diagram →

How OutcomeWon fits into a typical industrial networkA layered industrial network following the Purdue reference model, from Level 0 physical process up to Level 4–5 enterprise IT. Red components are deployed by OutcomeWon: an access broker and log collector in the IT/OT DMZ, a passive network sensor on the control network, endpoint detection and response on operations hosts, and the OutcomeWon SOC. Vendors reach only the access broker, which opens an approved, recorded session to one engineering workstation. Security data flows outbound only to the SOC.OutcomeWon deploysYour existing systemsVendor sessionSecurity data, outbound onlyLEVEL 4–5Enterprise ITLEVEL 3.5IT/OT DMZLEVEL 3Site operationsLEVEL 2Supervisory controlLEVEL 1Basic controlLEVEL 0Physical processSEGMENTATION FIREWALLSEGMENTATION FIREWALL55Business systemsCorporate networkAccess brokerPatch serverLog collectorEng. workstationHistorianSCADA serverHMIAlarm serverPLCRTURelayInverter ctrlSensorsActuatorsBreakersPumpsPV / BESSEDREDREDREDREDR14Vendor / OEMoutside your networkOutcomeWon SOCmonitoring & responseNetwork sensorpassive, receive-only2request → approverecorded sessionlogscopy of traffic (SPAN/tap)alerts &metadata
  1. 1
    Access brokerVendors and remote staff land in the DMZ, never directly on the control network. Sessions are approved, time-limited and recorded.
  2. 2
    Passive network sensorReceive-only copies of traffic from SPAN ports or taps build the asset inventory and flag anomalies without sending a packet to field devices.
  3. 3
    Endpoint detection & response (EDR)OT-appropriate detection and response on Windows hosts such as HMIs, historians, SCADA servers and engineering workstations.
  4. 4
    Log collection to the SOCEvents from hosts, firewalls and the broker are gathered in the DMZ and sent outbound only, encrypted, to our analysts.
  5. 5
    SegmentationFirewalls between IT, the DMZ and operations, with rules reviewed so only documented traffic crosses each boundary.
Secure remote access

Vendor access without the standing VPN

Compromised VPN and jump host credentials show up in 73% of Dragos incident response cases. We replace always-on tunnels with a controlled auditable path.

  1. 1

    Request

    The vendor requests access to a specific asset, tied to a work order or reason.

  2. 2

    Approve

    Your site owner approves it. Identity is verified with multi-factor authentication.

  3. 3

    Connect

    A brokered session reaches only the approved system, with no inbound VPN and no network-wide access.

  4. 4

    Record

    The session is monitored and recorded, so you can see exactly what was done.

  5. 5

    Expire

    Access ends automatically when the window closes. The record becomes audit evidence.

Vulnerability management

Patch what matters, protect the rest

In OT, patching everything at once isn't realistic. Every patch can mean an outage window. We track vendor advisories against your actual inventory, act immediately on what is exploitable, and schedule the rest with your maintenance plan.

25% of ICS advisories in 2025 came with no patch or mitigation from the vendor. That's where compensating controls such as segmentation, monitoring and access restrictions do the work.

How ICS vulnerabilities break down by urgency
  • 3%Now. Act immediately.
  • 71%Next. Compensating controls, or fix at the next maintenance cycle.
  • 27%Never. Don't warrant remediation effort.
Source: Dragos, 2026 OT Cybersecurity Year in Review (figures as reported, rounded).
Compliance coverage

Mapped to the standards you answer to

Where each service provides controls or evidence. For NERC CIP registered entities, and for everyone else, the NIST Cybersecurity Framework 2.0. Programs can also be aligned to IEC 62443.

Service coverage of NERC CIP standards
ServiceCIP-002CIP-003CIP-004CIP-005CIP-007CIP-008CIP-009CIP-010CIP-011CIP-013CIP-015
Asset inventory & assessment●Primary○Supports●Primary
OT network monitoring○Supports○Supports○Supports●Primary
Endpoint detection & response●Primary○Supports○Supports
SIEM & log management○Supports●Primary○Supports○Supports
Secure remote access○Supports●Primary○Supports○Supports
Vulnerability & patch management●Primary●Primary○Supports
Incident response & recovery●Primary●Primary
Compliance program support○Supports●Primary●Primary●Primary●Primary

Scroll sideways to see all standards →

● Primary control or evidence○ SupportingHover a standard for its title. Compliance remains the responsibility of the registered entity; we help you meet and evidence it.

Approach

Your first 90 days

A typical engagement. Timing depends on the number of sites and what's already in place. Outcomes are agreed in week one and reported every month after.

  1. Days 0–15

    Kickoff & outcomes

    Meet stakeholders, confirm scope and agree the outcomes we'll be measured on. Begin automated, OT-safe discovery and gather existing documentation.

  2. Days 15–45

    Assess & design

    Automated inventory and vulnerability assessment, gap analysis against your framework, and a prioritized roadmap and architecture for each site.

  3. Days 45–75

    Deploy

    Install sensors, endpoint protection, log collection and remote access brokering under your change control. Establish baselines and response playbooks.

  4. Days 75–90

    Operate

    Go live with monitoring and response. Hand over runbooks, deliver the first outcome report, and start building the evidence package.

  5. Ongoing

    Run & improve

    Continuous monitoring, monthly reporting against outcomes, access reviews, advisory tracking and audit support.

Self-check

How ready is your OT environment?

Ten questions, two minutes. Your answers stay in your browser. Nothing is sent unless you choose to email us the results.

  1. Do you have a complete, current inventory of the OT assets at every site?

  2. Is your OT network separated from IT, with a DMZ between them?

  3. Is OT network traffic monitored for threats, including after hours?

  4. Are security logs from OT systems collected centrally and reviewed?

  5. Do vendors connect through an approved, recorded path rather than standing VPNs?

  6. Is multi-factor authentication required for all remote access into OT?

  7. Do HMIs, historians and engineering workstations have endpoint protection suited to OT?

  8. Are vendor security advisories tracked against the equipment you actually run?

  9. Do you have a tested OT incident response plan and offline backups of controller configurations?

  10. Could you produce your compliance evidence for an audit within a week?

FAQ

Common questions

Don't see yours? Ask us directly.

Will monitoring disrupt our operations?

No. Network monitoring is passive: sensors receive copies of traffic from SPAN ports or taps and never send packets to field devices. Any active discovery is OT-safe, scheduled with you and goes through your change control.

Do you work with organizations that aren't NERC CIP regulated?

Yes. Water and wastewater, oil and gas, manufacturing and other industrial operators face the same threats. We align those programs to the NIST Cybersecurity Framework 2.0 and IEC 62443.

What do "outcomes" mean in practice?

At kickoff we agree measurable outcomes with you, such as full asset inventory coverage, all vendor access brokered and recorded, or audit evidence available on demand. They become part of the engagement, and we report progress against them every month.

Do we have to replace our existing tools or vendors?

No. We work alongside your current equipment, OEM support relationships and IT team, and use what you already have where it fits.

Who owns the data and evidence?

You do. Inventories, logs, reports and compliance evidence produced in the engagement belong to you.

Do you need to be on site?

Some steps, such as installing network sensors, may need site access, coordinated with your operations team. Day-to-day monitoring and response is delivered remotely.

What happens when something is detected?

We triage, investigate and escalate according to playbooks agreed with you. Nothing on the control system is changed without your operators' approval, and we support any required reporting, such as under CIP-008.

How is an engagement priced?

Pricing is based on your sites, capacity and the services you need, and every engagement includes agreed outcomes reported monthly. Contact us for a scoped proposal.

Get started

Let's scope your environment

Tell us about your operations: sector, number of sites, and the regulatory frameworks you answer to. We'll come back with a proposed scope and engagement options.